Privacy

WhatsApp Privacy Policy

Last updated: February 27, 2026

This Privacy Policy describes how Hacienda Los Milagros ("we," "us," or "our") collects, uses, and protects information in connection with Milagros Concierge, our internal hospitality assistant service. Milagros Concierge is a private, invitation-only tool used to enhance the guest experience at Hacienda Los Milagros properties in Nayarit, Mexico.

1. Information We Collect

We may collect the following types of information from guests and team members who interact with Milagros Concierge via WhatsApp or other messaging platforms:

Contact information including your name, phone number, and email address. Communication content including messages sent through WhatsApp groups associated with your stay. Guest preferences including dietary requirements, interests, activity preferences, and other information you share during your stay or in preparation for it. Booking information including arrival and departure dates, group size, and property assignment.

2. How We Use Your Information

Information collected through Milagros Concierge is used exclusively to personalize and improve your experience at Hacienda Los Milagros. Specifically, we use it to record and remember guest preferences across stays, provide tailored recommendations and services, assist our hospitality team in anticipating your needs, and coordinate logistics related to your visit.

We do not use your information for advertising, marketing to third parties, or any purpose unrelated to your hospitality experience with us.

3. How We Store Your Information

Guest information is stored securely in internal systems accessible only to authorized Hacienda Los Milagros team members. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except as necessary to operate our service — for example, using secure cloud infrastructure providers — or as required by applicable law. All third-party service providers we use are bound by confidentiality obligations.

5. WhatsApp and Messaging Platforms

Milagros Concierge operates in part through WhatsApp. By participating in a WhatsApp group associated with your stay at Hacienda Los Milagros, you acknowledge that messages in those groups may be monitored by our concierge system for the purpose of capturing and recording guest preferences. Our team, not an automated system, is responsible for all direct communication with guests.

6. Data Retention

We retain guest preference information for as long as it is useful in providing a personalized experience across future stays. You may request that your information be deleted at any time by contacting us at the address below.

7. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, and opt out of data collection by notifying us prior to or during your stay. To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Milagros Concierge is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at this URL. Continued use of our services following any update constitutes acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of the United Mexican States and the State of Nayarit, Mexico.

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Hacienda Los Milagros

Nayarit, Mexico

reservations@losmilagros.com